FAQs

The Cold, Hard Facts About IceBorn


We all know that water and ice have been around… well, forever. But, what most of us didn’t realize is that traditionally getting ice fast and in the quantities you need it, can often be difficult. At IceBorn, we understand that our customers demand value, convenience and most of all a freshness when it comes to bagged ice. It  simply can’t be beat. We know that when our customers get ice from one of our kiosks they will always be satisfied because with IceBorn the options are endless, the processes are health conscious and the decisions are all yours.

That being said, we want to share the facts about our Ice House America products and technologies:

Where are Ice Houses located?
How much does an IceBorn ice vending machine cost?
Do IceBorn models have a warranty?
What is the life expectancy of an IceBorn House?
What is the maximum ice production of each the three IceBorn ice vending models?
Should I base my purchase decision upon the size of the icemaker or the size of the ice bin?
How do I keep the ice from freezing together in one clumsy, heavy block?
Can I remotely manage and troubleshoot my Ice House?
Is IceBorn ice better than packaged ice from a grocery or C-store?
Is IceBorn ice fresh?
How long does it take for an IceBorn House to dispense ice?
How would my IceBorn House stand up in hurricane?

Where are Ice Houses located?

With hundreds of IceBorn (Ice House America) ice vending machines located throughout the US, the Caribbean, Australia and Brazil, Ice born has over 2,500 machines world wind.

How much does an IceBorn ice vending machine cost?

Depending on the Ice House America program you wish to invest in, IceBorn offer three models that vary in footprint, production and storage capabilities. Our options all range however, from under $19,000 to $150,000. Prices do vary depending on optional equipment and installation costs per franchisee.

Do IceBorn models have a warranty?

Every IceBorn vending model comes equipped with a one-year manufacturer warranty. In addition to this warranty each component also has its own warranty policy. Contact a sales consultant  for more information on how these warranties work.

What is the life expectancy of an IceBorn House?

The oldest Ice House we have, as of now, is 11 years old! We believe that our superior design, engineering, technology and construction are what make our machines last! We feel that with proper upkeep our ice kiosks can last up to 30 years (with major components lasting around 15 years prior to replacement).

What is the maximum ice production of each the three IceBorn ice vending models?

  • The IceBorn House has 2 ice makers and can produce about 13,000 lbs. per day
  • The IceBorn Kiosk has 1 ice maker and can produce approximately 4,500 lbs. per day
  • The IceBorn Express has 1 ice maker and can produce up to 120-10 lb. bags per day

Should I base my purchase decision upon the size of the icemaker or the size of the ice bin?

While both the size of your ice maker and ice bin are important, we recommend you consider bin size (i.e. storage capacity) first. The larger the ice bin, the greater the storage capacity. Greater storage capacity gives you the assurance that you will not run out of available ice during peak demand. Once you’ve honed in on the bin size that will best suit your needs, then consider production size. A 10,000 lb. icemaker is impressive but it does not ensure ample storage capacity.

Play it safe; buy the big bin.

How do I keep the ice from freezing together in one clumsy, heavy block?

With our patented leveling and raking system, you never have to settle for a bagged ice block like the ones from the corner store again!  Our technology ensures that you receive  fresh, loose ice with every purchase.

Can I remotely manage and troubleshoot my IceBorn House?

Thanks to our proprietary SmartIceTM remote management system, you can track your ice makers system conditions and business generation right on your laptop or smartphone! You can also be alerted when the system detects an issue. With this management system , your machine can make a bag of ice and drop it for the customer remotely in case a customer is having difficulty. Now that is remote management!

Is IceBorn ice better than packaged ice from a grocery or C-store?

The short answer: YES! The interior parts and components of ice makers are made with food-grade stainless steel and HDPE (high density polyethylene) plastic. We also use multi-level water filtration and a water softener (as necessary) to guarantee that customers’ ice and water are clean and taste great. The IceBorn House and IceBorn Kiosk models both provide ice that is as refreshing and easy to chew as the kind you would find with a snowball or snow cone. Plus, the only hands that ever touch our customer’s ice are the hands of the customers.

Is IceBorn ice fresh?

Your IceBorn ice maker produces ice consistently throughout the day, depending on how busy that day is. Our food-grade stainless steel “rakes” ensure that the ice you receive is always loose and malleable. In turn, ensuring the freshest ice 24/7.

How long does it take for an IceBorn House to dispense ice?

Ten quick and cool seconds – faster than a NASCAR pit crew can change out four tires.

How would my IceBorn House stand up in hurricane?

All IceBorn House and IceBorn Kiosk structures are capable of withstanding 150 mph winds, and could continue producing ice and water, provided the water supply is not compromised.